Refund policy

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The item is unused, unwashed, and in its original packaging with all tags and accessories.

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products caused by the customer.
  • Products without original packaging or tags.
  • Personal care, cosmetics, skincare, and hygiene products that have been opened or used.
  • Customized or personalized products.
  • Gift cards and digital products.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Order Number
  • Photos of the product
  • Photos of the package
  • A brief description of the issue

4. Refund Process

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to your original payment method.
  • For Cash on Delivery (COD) orders, refunds will be transferred to your bank account or UPI after verification.

5. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), we will bear the return shipping cost.
  • For all other eligible returns, return shipping charges may be deducted from the refund amount.

6. Exchange Policy

We offer exchanges only for:

  • Damaged products
  • Defective products
  • Wrong items delivered

Exchange requests must be made within 7 days of delivery.

7. Order Cancellation

  • Orders can be cancelled before they are shipped.
  • Once an order has been dispatched, cancellation is not possible.